Terms & Conditions - Gati Packers and Movers

Last Updated: January 2024

1. Service Agreement

By booking our services, you agree to these terms and conditions. Gati Packers and Movers provides household shifting, car transport, bike transport, and storage services across India.

2. Booking & Payment

Advance payment of 20-30% required for booking confirmation
Balance payment due upon delivery
Prices may vary based on actual volume and distance
Cancellation within 48 hours: 10% cancellation fee
Cancellation within 24 hours: 25% cancellation fee

3. Insurance Coverage

All goods are covered under transit insurance. Claims must be filed within 24 hours of delivery with proper documentation.

Standard coverage: Up to ₹10,000 per article
Premium coverage: Full declared value (additional charges apply)
Fragile items must be declared in advance

4. Prohibited Items

We do not transport:

Hazardous materials, explosives, firearms
Illegal substances
Perishable food items
Live plants and animals
Currency, jewelry (unless declared and insured)

5. Liability Limitations

Gati Packers is not responsible for:

Delays due to weather, road conditions, or government restrictions
Damage to items packed by the customer
Pre-existing damage to goods
Loss of undeclared valuable items

6. Customer Responsibilities

Provide accurate inventory and address details
Ensure someone is present during pickup and delivery
Declare valuable and fragile items
Check and sign delivery receipt

7. Dispute Resolution

Any disputes shall be resolved through arbitration in Delhi, India, under Indian law.

8. Contact

Email: info@gati.com.in
Phone: +91-8274057237